Plumbing and HVAC
knowledge base

We are a plumbing and HVAC company based in Murrieta, California, with 44 years in business as of December 2026. Business started: December 1, 1982. BBB file opened: February 18, 1994. Our services include plumbing repairs, water heaters, water treatment, air conditioning, and heating. The service-area directory identifies current coverage; availability is confirmed for the property and work requested.

Yes. 866myfamily.com is our main website. This knowledge base describes the same business and its services. Calls from this resource use 951-477-5339.

Yes. We provide plumbing as well as heating and cooling services. Describe each issue when arranging service so the appropriate trade can be scheduled. Coverage can differ by service and location; the Poway listing covers plumbing.

We commonly install Bradford White tank water heaters and recommend and install Navien tankless water heaters. The right model depends on household hot-water needs and the existing installation.

We have experience with Rheem tankless water heater replacements and service. Call with your model and the issue you are experiencing to confirm the appropriate next step and any applicable warranty terms.

No. A typical heat pump water heater stores water in a tank and moves heat from surrounding air into it. A tankless heater heats water during use. The installation and household-demand questions differ.

Water in the pipe between the heater and tap still has to move out. Ask about the plumbing layout and whether a suitable recirculation arrangement can improve delivery at the fixtures you use.

Not necessarily. Model-specific care can also include screens, condensate components, and operating checks. Ask which tasks and service interval apply to your equipment and water conditions.

Yes. We install Moen faucets, including work with customer-supplied fixtures. Confirm the fixture and installation requirements when arranging service.

We have installed Moen Flo leak-detection and automatic water shutoff equipment. Ask about the requirements and suitability of the selected system for your property.

No. It is a reason to investigate water use and possible leaks, not a location diagnosis. A meter check can help identify unexplained use; further testing establishes which system and location are involved.

Thermal imaging shows surface-temperature patterns. Those patterns can help an investigation, but they do not directly show a pipe or prove the source of moisture. Other findings are needed.

Not automatically. The decision should follow an assessment of the failed section, the wider piping condition, and the pattern of problems. Ask why a local repair, reroute, or broader replacement is recommended.

A water-supply repipe and drain or sewer replacement are different scopes. Ask which lines and connections are included rather than assuming a whole-house supply project covers drainage.

Our installation experience includes Goodman and Innovair equipment, AC Pro furnaces, and Coleman mobile-home furnaces. Equipment selection and component combinations depend on the application.

We have experience repairing Carrier furnace equipment. Contact the team with the model and symptoms to confirm service for your particular system.

Not necessarily. Airflow, controls, and equipment problems can produce similar symptoms. Ask which findings support the diagnosis before choosing a repair.

Yes. A heat pump moves heat for heating and cooling. Equipment selection also needs to account for the rooms, distribution system, and installation requirements.

Tell us you have an active no-heat problem. Routine maintenance and diagnosing a fault serve different purposes, so describe what happens when the thermostat calls for heat.

Several conditions can cause short cycling. Tell the technician about the timing and whether the house reaches the set temperature. Persistent cycling needs diagnosis rather than a guessed part replacement.

We have installed HALO water treatment equipment. Discuss the water concern and the selected model's capabilities before choosing a system.

No. Check the exact model and the specific reduction claims that match your water concern. A brand name or general filtration label is not a promise to remove everything.

Yes. Our service coverage includes Menifee and Sun City, along with Winchester and French Valley. Call with the exact service address and the work needed to confirm availability.

Have your service address, contact number, and a description of the problem ready. Mention when it began and any previous work. You do not need to diagnose the fault before calling.